Key Result Areas and Critical Success Factors

Abstract: Measuring government agency performance is a relatively hot topic, yet the process continues to be problematic to implement. Identifying goals and objectives and determining the right measures is the subject of much literature and discussion, but according to the General Accounting Office (see below), there has been little success in the actual use of performance metrics. Fortunately, there is a logical thought process that can serve to facilitate the identification and implementation of appr…

Source:: nasa sit 2